Refund policy

10-Day Return Window

We offer a 10-day return policy. This means you have 10 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition in which you received it: unworn and unused, with all original tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.

For fine jewellery, this includes ensuring that any resizing, engraving, or other personalization has not been performed. Once a piece has been altered in any way, it is no longer eligible for return unless the alteration was carried out by Xevar.

How to Start a Return

To start a return, please contact us at contact@xevar.co. Please note that returns will need to be sent to the following address:

xevar, mumbai, india

If your return is accepted, we will send you a prepaid, insured return shipping label, along with detailed instructions on how and where to send your package. For security reasons, items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related questions at contact@xevar.co

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right, including arranging for repair, replacement, or refund as appropriate.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned:

  • Bespoke, custom, or personalized jewellery, including pieces that have been engraved, resized, or otherwise altered to your specifications

  • Made-to-order or special-order items

  • Sale or clearance items (unless otherwise stated)

  • Gift cards

Please get in touch if you have questions or concerns about a specific item.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

For exchanges involving resizing or minor adjustments, please contact us directly; we may be able to accommodate such requests without requiring a full return, depending on the piece and circumstances.

Refunds

We will notify you once we have received and inspected your return, and we will let you know whether the refund has been approved.

If approved, your refund will be processed automatically to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

If more than 15 business days have passed since we approved your return and you have not yet received your refund, please contact us at [INSERT CONTACT EMAIL].

Return Shipping and Insurance

Because our pieces are high-value items, all returns must be shipped using our provided insured, trackable shipping method. Xevar is not responsible for items lost or damaged in transit if an alternative shipping method is used.